Sometimes an item doesn't fit...no biggie! Simply initiate a return within 14 days of receipt, once approved we will be more than happy to issue a store credit less the shipping cost, upon receipt of the item. Monetary refunds or exchanges are not offered. (Please read below for return guidelines)
Things You Should Know:
Due to its intimate nature, SHAPEWEAR cannot be returned or exchanged, all SHAPEWEAR sales are final. Thank you for understanding this condition. It helps us ensure return items are hygienic.
All merchandise outside of shapewear must be unworn unwashed and in otherwise perfect condition to be considered for a return.
If you placed your order during a sale, your store credit will be the price paid for the item. When repurchasing the sale price does not apply. We do not provide monetary refunds or exchanges.
All orders placed online must be returned via mail. We reserve the right to refuse any return that does not meet the conditions above.
Simply start the return process by entering your order number and email below.
Once approved, send the item to:
Include your invoice and your return ID number.
We will send you a store credit code less $8 for return shipment, within 3 business days of receiving your returned item. Please keep your return shipping tracking number.
Any returns received outside of our return policy guidelines will become the property of Dream Body and no store credit will be issued.
Damaged or Incorrect Orders: If there is an error with your order (missing an item or you were sent something you did not order) or an item is damaged, please contact help@DBO.com within 3 business days of receipt. We will replace unworn or unused defective or damaged items with the originally ordered item with proof of damage.
If there is an error with your order at the fault of Dream Body and the incorrect item is sent, the incorrect item will be replaced with the correct item originally ordered, or a refund issued, upon receipt of the incorrect item. Incorrect items must be sent back to Dream Body within 5 business days of issuing a return shipping label. If the item it not returned within 5 business days, all sales are final
If you do not alert us to any damage or errors within 3 business days, after 3 business days all sales are final.